One of the most notable attributes of a locally-owned business is the ability to be responsive to customer demands, making business and service changes that provide increased value. The managers at PEAK embrace this characteristic and each year we dedicate time to share insights from each department in a discussion of PEAK’s strategy as it pertains to providing a quality Internet experience.
In September we enthusiastically embarked on this process, and I am excited to see the different initiatives we have chosen to pursue. In the past we have seen speed upgrades for Internet service, application enhancements for email and new tools for our technical support agents. All of these outcomes have provided better service and I look forward to the outcomes that will benefit customers in the near future.
Upgrade your broadband and get a FREE Roku Player
The decision to explore online video (‘over-the-top’ video) as an avenue for PEAK customers was an outcome of strategy sessions from 2010. Last month we announced a promotion in partnership with Pioneer Telephone Cooperative making online video options available to customers. This promotion offers free Roku players to Pioneer Telephone customers who upgrade to faster speed broadband (6 or 16 Mbps), capable of a high-definition streaming video experience. This promotion is off to an encouraging start and I believe many people are beginning to find online video to be a great complement, or even a suitable alternative for traditional Cable or Satellite Television service.
PEAK Pro — IT support that works
The PEAK Professional Services group (PEAK Pro) is busy making the trade show and business expo rounds, from Albany in September to Eugene in October. PEAK Pro is narrowing in on enterprises and small businesses with an increased solution set and added staff, aimed at making IT better and business easier.
I’m pleased to report that since we announced the launch of the service we have provided technology support to dozens of local area businesses and we’re looking to help even more. If your business is struggling with technology, give our team of qualified professionals a call or visit http://pro.peakinternet.com for more information.
Join PEAK in supporting local benefits
PEAK’s support of charitable and non-profit organizations continues into October with three outstanding benefits. It all starts with the Safehaven Humane Society’s Annual “Diamonds and Dice, Martinis on Ice” event on October 1st (for more information: http://www.safehavenhumane.com/?q=node/14). In that same week on October 4th, representatives from PEAK Internet will be participating in the Centers Against Rape and Domestic Violence (CARDV) annual breakfast fundraiser event (for more information: http://cardvservices.org). Lastly for the month, enjoy a Fall jog and sign-up for the PEAK sponsored, Run Away Pumpkin Half Marathon on October 29th, which benefits the ABC House — Child Abuse Victim Assessment Center (for more information: http://www.runawaypumpkinhalf.org/). It’s another busy month with some great community activity, keep your feedback coming about which events you think need sponsorship support.
Have you been using PEAK’s new webmail?
Lastly this month, I wanted to point out that the “Webmail” link on the PEAK website will be directing users to the new email application, Zimbra, rather than the legacy interface. We made the official switch to the new application a few years ago and have been operating the two in tandem. If you prefer the older interface, you can continue to access it at the same URL — http://webmail.peak.org
