February 1st, 2010
Regulatory Cost Recovery Fee
Starting in February of 2010 a monthly “Regulatory Cost Recovery Fee” will be added to your bill, initially in the amount of $0.75. This fee applies only to customers that are using “Access” services (i.e. DSL, Dial-up, and some other connections). Please note that this fee is being added to help with the increasing costs of various taxes and fees PEAK gets charged each year to access the network facilities associated with Internet services.
Traditionally PEAK has absorbed these fees and has not altered service pricing, thus making this additional cost invisible to customers. However, as these costs continue to rise, it has become necessary to begin offsetting these charges in order to maintain the high quality service PEAK promises to provide.
We were careful in our approach to this fee and decided to make it a separate line item on your bill, similar to what your utility bill may already reflect. This way, we hope you understand that this isn’t a price increase adding to PEAK’s profits, but rather a fee that is being collected to offset our regulatory expenses and taxes each month.
If you are interested in discussing this matter please call us at 800.731.4871 or comment on this post; and again, thank you for choosing PEAK for your Internet service needs.
Comments
Please send us exact monthly cost in advance for us to issue your request. We do not like SURPRIZES! Why the stupid code just to alow me to respond?
DONALD SCHANTIN
February 9th, 2010
Greetings Donald,
Thanks for you feedback. We tried to utilize our different communications channels when announcing the surcharge and I apologize if these messages never reached you. In the future, I will personally ensure that these messages will make their way in your direction. For reference, is email the best manner to get in contact with you?
thanks,
M. laport
Michael Laport
February 9th, 2010
R. Arehart,
The new fee started showing up on customers’ invoices after 2/1/10. Only the new invoices created after 2/1/10 will have the fee on it. If you have paid up for an entire year then you will not see that fee until your next invoice and the fee will only be for the same number of months that your service is for on that invoice.
Mark
March 4th, 2010
Вы не правы. Могу это доказать….
e. DSL, Dial-up, and some other connections). Please note that this fee is being added to help with the increasing costs […….
Kylie Batt
April 11th, 2010