February 1st, 2010
Customer Survey Now Live – We Want Your Feedback
Each year valuable insights come from interaction with customers that help shape the way PEAK delivers its variety of services. Most of these insights come from spontaneous, action-driven activities such as support calls, in office tasks (paying bill), or online channels (blog, chat, email). We get such great information during these customer interactions that we only plan one major customer feedback initiative each year, our annual customer satisfaction survey.
Questions on this survey range from basic geographic and service demographics to future initiatives and overall service quality/satisfaction. Each year this survey is our blueprint on which we build our customer outreach and business planning for the next year. Services such as DirecTV, SOS Online Back-up and Online Chat are all a result of the feedback we’ve received from customers in the past. Other objectives like increasing technical support training and network equipment investments are also initiatives that we started from the input on the survey. Accordingly, I am glad to see the overwhelming participation and honesty in our survey each year. As a customer you have a good deal of influence over the service we provide. Remember, we’re listening!
Last year we received over 800 responses to the survey and a great deal of information. In 2010, we want to top this figure and get more information that will help PEAK become the provider that gets you the service you need. This year when you take the Customer Survey you are automatically entered to win one of several prizes, including a year of free internet service or a new iPod Nano.
Thanks for your help, keep the comments coming!
Comments
Either drop down menus under categories or hot linked list of recent blog posts.
Chris
February 9th, 2010
Thanks for the message Chris,
I assume you are making these comments with regards to the blog content. I will look into the way it is displayed.
m. laport
Michael Laport
February 10th, 2010
I am very satisfied with Peak.
s h a r o n
February 15th, 2010
Hi, I have a suggestion: When changes are planned with PEAK service like the recent DSL modem parameter required change, consider designing a spot on PEAK web page addressing these changes in layman terms for us non-computer-geek types. A lot of us simply want to use the Internet and mail services with PEAK. We are not interested in spending lots of time researching problems.
Reading PEAK President’s month newsletter does give us a high level overview of what is coming, but we have no idea what the affect will be on our daily lives. This Newsletter is meant to be high level and I would not suggest it be changed. Quite frankly, I’m not always going to read this newsletter on a timely basis as I am retired and have other interests…no offense.
If I’m having a problem accessing some web sites for example, and I know there is a site on the Peak Web Page I could access that will give me recent change activity and potential effects to service, I’d go there first before calliing a Peak Technician or sending your customer service an email…especially on weekends.
Respectfully, Joan
Joan Thurston
March 26th, 2010